To get an accurate quote, please provide as much information about your wedding at the first point of contact, including your name, email address, style of wedding, requirements, venue location, date, number of guests, and budget. Once we have checked our availability, we will move forward with options and pricing by sending you our PDF brochure. We are a wedding styling and floristry company. We offer packages and do not hire out single items. Packages can be tailored to meet your needs. If you wish to proceed with your booking, a £250 non-refundable save-the-date booking fee will be required to secure the date. This is payable via bank transfer or payment link (payment links incur an additional 3% fee). Once your booking fee is paid, you will receive your receipt and booking confirmation by email within 24 hours. We will then schedule a site visit to create a styling plan and work out the logistics. A 30% payment is required within six weeks of the save-the-date booking fee. The outstanding balance must be paid no later than four weeks before the wedding date. All correspondence will be made directly with the couple only. We will not communicate with family members or the bridal party. All hires are for 24 hours. Please bear this in mind when arranging set-up times. A standard set-up takes approximately four hours; larger events will naturally take longer. The hire period starts from the moment the set-up is complete. Our minimum spend for 2025 is £2,000; for 2026, it is £2,500; and for 2027, it is £3,000.

Once your booking is confirmed and the 30% payment has been made, items and services cannot be removed or cancelled from your booking. Items can be added up until four weeks before the wedding date, when the final invoice is sent. Numbers must be finalised at this point, as no adjustments can be made after the invoice is issued. A £500 security deposit is required with all bookings and must be paid alongside the final balance. Larger events will require a higher security deposit, which will be determined during the quotation stage. The security deposit will be returned within 72 hours of collection, provided there is no damage to the props. General wear and tear is expected, but misuse or disregard for equipment will result in loss of the security deposit. Any items booked and transported to the venue are non-refundable if not used due to changes made by the venue or logistical challenges.
We reserve the right to photograph our work, including bridal flowers, for marketing purposes. This includes photographing the set-up at your venue and your floral arrangements. We also require access to the professional photographers album to showcase our work. If you wish to forfeit this requirement, you must notify us in writing before the wedding date. In cases where the cost of damage or loss exceeds the security deposit, an invoice will be issued for the outstanding balance. This invoice must be paid within two weeks of being issued. Travel and parking costs may be added to your booking, depending on the wedding venue location. This will be discussed at the quotation stage. We communicate with the booked couple only, we do not communicate with family members or bridal party. Meetings must be with the couple only, with the exception of venue staff. 

We are committed to providing a professional and high-quality service for all our clients. We believe in mutual respect and expect all interactions to remain courteous and professional. We will not tolerate abusive, aggressive, or disrespectful behaviour towards our team, whether in person, over the phone, or via written communication. Our staff are here to do their job and ensure your event runs smoothly, and we ask that they are treated with the same professionalism and respect that we extend to our clients. In the event of inappropriate conduct, we reserve the right to withdraw our services, terminate agreements, or take further action as necessary. Our priority is to create a positive and professional working environment for both our clients and our team.

We do not take responsibility for any subcontracted suppliers booked for your wedding.
Once we have completed our set-up, it must not be moved or adjusted. Nothing may be attached to our equipment, especially our backdrops, unless you have requested a member of our team to do so. If we are required to complete additional jobs or provide services not booked, agreed upon, or paid for in advance, an invoice will be issued for the extra services provided. Our priority is to ensure that your wedding day is set up and executed to the highest standards possible. If we arrive at the venue and the set-up cannot be executed correctly, this may result in the loss of the security deposit and up to 75% of your total payment. This covers expenses such as fuel, stock, staff wages, and any subcontracted services. Each event is unique and requires weeks of preparation. Please ensure you read and agree to these before booking with us.